Question 1

How do I book an appointment?

Accepted Answer

You can book directly through our online booking form — just pick your service, vehicle type, preferred date and time, and enter your location. We'll confirm your appointment within a few hours. You can also call or text us directly if you prefer.

Question 2

How far in advance do I need to book?

Accepted Answer

We recommend booking at least 48 hours in advance to guarantee your preferred time slot. That said, we often have same-day and next-day availability — just reach out and we'll do our best to accommodate you.

Question 3

What areas do you serve?

Accepted Answer

We serve Columbia, SC and the surrounding areas including Lexington, Irmo, Chapin, Blythewood, and Forest Acres. Not sure if we cover your area? Send us your zip code and we'll let you know.

Question 4

Can I reschedule or cancel my appointment?

Accepted Answer

Yes — we just ask for at least 24 hours notice for cancellations or reschedules. Life happens, and we're flexible. Simply call, text, or email us and we'll get you rescheduled at no charge.

Question 5

What is mobile detailing and how does it work?

Accepted Answer

Mobile detailing means we come fully equipped to your location — home, office, apartment complex, wherever your car is parked. Our van carries everything needed: water, power, products, and tools. You don't need to drop off your car or wait at a shop.

Question 6

What's the difference between a basic wash and a full detail?

Accepted Answer

A basic wash cleans the surface. A full detail is a deep, multi-step process that includes paint decontamination, clay bar treatment, interior steam cleaning, leather conditioning, and a protective wax or sealant finish. Think of it as a full restoration vs. a quick rinse.

Question 7

What is paint correction?

Accepted Answer

Paint correction is a multi-stage machine polishing process that removes swirl marks, light scratches, water spots, and oxidation from your car's clear coat. The result is a mirror-like, glass-smooth finish. It's typically done before applying a ceramic coating for maximum results.

Question 8

How long does ceramic coating last?

Accepted Answer

Our ceramic coatings are rated for 3–5 years depending on the package selected and how well the vehicle is maintained. Ceramic coating creates a hydrophobic, UV-resistant layer that repels water, dirt, and contaminants — making your car much easier to keep clean.

Question 9

Do you detail trucks, SUVs, and vans?

Accepted Answer

Absolutely. We detail all vehicle types — sedans, coupes, trucks, SUVs, minivans, and even some commercial vehicles. Pricing is adjusted based on vehicle size, so larger vehicles are priced accordingly.

Question 10

How much does a detail cost?

Accepted Answer

Pricing starts at $99 for an exterior detail and $119 for an interior detail. Full details start at $199, paint correction from $249, and ceramic coating packages from $499. Exact pricing depends on vehicle size and condition — heavily soiled vehicles may incur an additional fee.

Question 11

Do you charge extra for heavily soiled vehicles?

Accepted Answer

In some cases, yes. Vehicles with excessive pet hair, heavy staining, mold, or extreme neglect may require additional time and product. We'll always let you know upfront before we begin if there's an additional charge — no surprises.

Question 12

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, cash, Venmo, Zelle, and Apple Pay. Payment is collected at the time of service once you've inspected the work and are satisfied.

Question 13

Do you offer any discounts or packages?

Accepted Answer

Yes — we offer discounts for recurring customers, fleet vehicles, and referrals. We also run seasonal promotions. Follow us on social media or ask about our loyalty program when you book.

Question 14

What do I need to do to prepare my car?

Accepted Answer

Not much! Just remove any personal belongings, valuables, and car seats if possible. We'll take care of everything else. If you have a garage or covered parking, that's ideal — but we can work in most conditions.

Question 15

Do you need access to water and electricity?

Accepted Answer

We carry our own water supply and generator, so we're completely self-sufficient. You don't need to provide anything. If you do have a water hookup available, we're happy to use it — but it's never required.

Question 16

Do I need to be home during the detail?

Accepted Answer

No — you don't need to be present. As long as we have access to the vehicle and a safe place to work, you're free to go about your day. We'll send you a message when we're done and before we leave.

Question 17

How long will the results last?

Accepted Answer

A standard detail typically lasts 4–8 weeks depending on how the vehicle is used and stored. A ceramic coating can protect your paint for 3–5 years. We recommend a maintenance detail every 4–6 weeks to keep your vehicle looking its best.

Question 18

What if I'm not satisfied with the results?

Accepted Answer

We stand behind our work 100%. If you're not satisfied, contact us within 24 hours and we'll come back and make it right — at no additional charge. Your satisfaction is non-negotiable.

Question 19

Can you remove pet hair from my interior?

Accepted Answer

Yes — pet hair removal is one of our most requested add-ons. We use specialized tools and techniques to extract embedded pet hair from carpets, seats, and crevices. Heavily affected vehicles may require additional time and cost.

Question 20

Can detailing remove scratches from my paint?

Accepted Answer

Light surface scratches and swirl marks can often be removed or significantly reduced through paint correction. Deep scratches that have cut through the clear coat and into the base coat typically require body shop repair. We'll give you an honest assessment before starting.

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